AIRFID TOTAL Car Wash

TOTAL has chosen AIRFID to develop new services in car wash.

AIRTAG has developed for TOTAL a friendly and interactive application on car wash terminal. This application is totally integrated and create a privileged customer relationship.

Several topics have been developed to enhance car wash experience:

• A presentation of each “car wash steps” to inform customers
• A "to do and trick" category to get closer to customers
• A “questionnaire” to involve customers in the service improvement
• An “offers” category to communicate on store’s offers and develop cross-selling

In addition, customers are invited to give their personal information to benefit from special offers.

The application enhances the efficiency of car wash service. Thus, AIRTAG provides TOTAL with its technical and marketing expertise to develop an interactive solution. Besides, a resistant outdoor PAD integrated in car wash terminal has been made by AIRTAG.